Sentinel Storage - Edmonton North

Our unit was broken into (Edmonton North location). The thieves broke in, stole anything of value and then replaced the lock so it looked like it had not been broken into. The staff there at the time of reporting had absolutely zero time or empathy for our situation. When dealing with the employee at the time, they were more concerned about what was on the computer screen and their immediate response was "We do not handle that here and you will have to file a police report" which was the wrong way to handle the situation, we even pay the additional fee for insurance. It was only when we mention Google Review did their attitude change but it was too late as we exited the office and headed to the Police Department to file a report. The police took our report and then they went to Sentinel Storage to see if they will release video surveillance as part of the investigation, which they said may prove difficult. Staff at these types of businesses need to understand that they are responsible for the security of every item in those units. This is supposed to be a secure facility and this incident proves otherwise. If ours was broken into and the lock changed how many other units were hit the same way but the people who rent them do not know yet. Sentinel Storage needs to improve how they handle "security" in their locations as well as customer relations. If it was possible to give zero Stars I would because they totally failed in all aspects of this situation.

Sentinel Storage is absolutely wonderful! I have used their storage units a couple times now and they have honestly been a life saver for me! If it wasn't for their amazingly monthly promos they offer, I would have lost all my personal belongings and furniture. The staff here are extremely friendly, knowledgeable and super accommodating. Thanks everyone!!!

We rented a unit at short notice to help friends who had to relocate urgently due to a terminal diagnosis. Sarah was incredibly patient, understanding, professional, and most importantly, kind when assisting and accommodating our requests and needs. I would highly recommend Sentinel Storage at 136 Ave, Edmonton without hesitation and look forward to giving them future business.

I have had a great experience with storing my items here! I rented a storage locker for 1 month in the temperature controlled lockers and I have no complaints! The staff were helpful and really patient helping me set up. They were honest and straight forward with their policies and expectations. The locker itself was clean with an ease of access moving items in and out of the building. Given the occurrence that someone has to store their stuff I would highly recommend the temperature controlled lockers!

I have nothing but good things to say anything this place and especially the staff who run the place. I am very greatful for the amazing outstanding kind, easy going staff who work here. They go above and beyond the needs of their clients. Connie is amazing.